September 8, 2016

Terms & Conditions

1) The Agreement will continue to apply until terminated by either You or Maintenancebazaar as set forth below. If You want to terminate Your agreement with Maintenancebazaar, You may do so by (i) not accessing the Website; or (ii) closing Your Account for all of the Services that You use, where Maintenancebazaar has made this option available to You.
2) You agree that Maintenancebazaar may, in its sole discretion and without prior notice, terminate Your access to the Website and block Your future access to the Website if Maintenancebazaar determines that You have violated the terms of these Terms of Use or any other Agreement(s). You also agree that any violation by You of the Agreement(s) will cause irreparable harm to Maintenancebazaar, for which monetary damages may be inadequate, and You consent to Maintenancebazaar obtaining any injunctive or equitable relief that Maintenancebazaar deems necessary or appropriate in such circumstances. These remedies are in addition to any other remedies Maintenancebazaar may have at law or in equity.
3) In addition to Clause 2 above, Maintenancebazaar may, at any time, with or without notice, terminate these Terms of Use (or portion thereof, such as any individual Additional Terms) with You if:
Maintenancebazaar is required to do so by law (for example, where the provision of the Services to You is, or becomes, unlawful), or upon request by any law enforcement or other government agencies;
The provision of the Services to You by Maintenancebazaar is, in Maintenancebazaar’s opinion, no longer commercially viable;
Maintenancebazaar has elected to discontinue, with or without reason, access to the Website, the Services (or any part thereof); or
In the event Maintenancebazaar faces any unexpected technical issues or problems that prevent the Website and / or Services from working.
4) May also terminate or suspend all or a portion of Your Account or access to the Services with or without reason. Except as may be set forth in any Additional Terms applicable to a particular Service, termination of Your Account may include: (i) removal of access to all offerings within the Website or with respect to the Services; (ii) disabling access to the Account Information, including Your personal information, log-in ID and password, and all related information, files and materials associated with or inside Your Account (or any part thereof), and any User Content uploaded by You; and (iii) prohibiting further use of the Services.
5) You agree that all terminations shall be made in Maintenancebazaar’s sole discretion and that Maintenancebazaar shall not be liable to You or any third party for any termination of Your Account (and accompanying deletion of Your Account Information), or Your access to the Website and Services.
6) Notwithstanding the foregoing, these such terms of this Agreement as are meant to survive termination / expiry of this Agreement, will survive indefinitely unless and until Maintenancebazaar chooses to terminate them. Maintenancebazaar may inform the sellers who have accepted Your purchase orders on the Website, that this Agreement is terminated, and upon such information sellers may cancel the purchase order. Maintenancebazaar may also cancel all Your non-fulfilled orders on the Website without any obligation or liability towards You.

T&C for 4 Wheeler Package

  1. Helpline services are for the vehicle and not for the person.
  2. Helpline service is available in Municipal limits of the city/cities listed under this service contract.
  3. Pan India / National coverage means the services are available across all cities and highways as listed on our website. The company, however, has the rights to discontinue services in any given city and or highway without prior intimation to its clients. The registered clients shall have no claim therefore.
  4. Deals and discounts are offered by garages and other partners on their own for the promotion of their respective brands. Maintenancebazaar does not guarantee the quality of service and is not responsible for any claims and/ or damages that could arise, if any, from availing these offers and deals.
  5. Life time means a maximum validity of 4 years and for a vehicle of up to 10 years of age from the date of manufacturing.maintenancebazaar reserves the rights to terminate all such subscription without any notification for failure to compliance to its terms of Vehicle age and fair use policy.
  6. Vehicle-to-vehicle towing is dangerous, and may cause further damage to the vehicles, hence, we discourage vehicle-to-vehicle towing unless deemed required. Towing shall be provided by Cranes and the charges for the same shall be borne by the client as per actual.
  7. It is mandatory for the customer to produce the membership details to avail the services. If the vehicle is repairable on road, towing/dropping will not be provided. Towing shall be provided to the nearest service station by our Service Vans only to those vehicles which are easily towable at additional cost i.e., *Rs 30.00 Per Kilometer.
  8. For heavy vehicles, towing shall be provided by crane at additional cost. Rates as per agreed by the clients.
  9. Fuel upto 5 litres at actual cost will be provided under the case of emergency. Fuel rate is subject to the rate of fuel in the respective city and availability. CNG and other gases/octane fuel is not provided under this service agreement.
  10. CNG and other gases/octane fuel is not provided under this service agreement.
  11. Tube repair/tube less tyre repair services shall be provided at actual cost, depending on total number of punctures in the tube/tube less tyre, the per puncture repair cost is variable and depends upon area to area. Service Charge will also be payable. Rs. 50/- will be charged extra in case of 2 deflated tyre.
  12. Vehicles older than 10 years shall not be accepted. In case the member registrations were taken erroneously; the same will be refunded provided that no service is availed.
  13. Company will try and ensure to provide service within the stipulated time of 29 minutes; however the company is not responsible for any delay caused by conditions beyond the control of company like traffic jams, riots, road block, route diversions, rain, any natural calamities, rallies, etc.
  14. In case of misuse of services, non-payment of services charges, misbehavior, helpline services shall/can be cancelled/stopped without any prior notice. The company reserves the right to do so without prior intimation.
  15. Company is authorized to add or change any or all the terms and conditions at its own discretion at any time without prior intimation.
  16. The company shall not be liable for any claims/refunds whatsoever. Rarest claims in extreme cases if any shall not exceed the residual value on per day prorate basis of registration period of the services fees paid by the customer. The damages and claim if any shall not be more than the amount paid by the client.
  17. For similar faults, services will not be provided more than twice consecutively. Helpline service usage i.e., number of available service and tenure i.e., validity is subject to the service package subscribed by the customer. The same varies from city to city and are different subject to annual packages.
  18. The customer or his representative will have no claim against the company or its representative either civil, financial or criminal in nature pursuant to this helpline service in respect of death or injury of the customer or any other person or loss or damage to any other property caused by or due to equipment failure, negligence, breakdown, accident or fire on utilization of services during the validity of helpline services or at such time while the vehicle is under the process of repairs carried out by the company’s representatives.
  19. Company reserves the right to file a claim/suit against the party / person / company whose cheque gets dishonored for whatsoever reason. Membership will be activated only after additional payment towards cheque bouncing charge.
  20. If helpline service is availed without card activation or non-availability of card, a service charge of Rs. 399.00 (Rupees Three Hundred and Ninety Nine Only) will be charged. (Non Refundable).
  21. Helpline service is not valid for any commercial vehicle unless approved by the service provider under a separate term sheet.
  22. One membership is valid for one vehicle only.
  23. The Pan India service ( Lifetime Card) for 4 years will be provided only on MRP up to 15 service.
  24. All disputes subject to jurisdiction of Delhi only.

T&C for 2 Wheeler Package

  1. Helpline services are for the vehicle and not for the person.
  2. Helpline service is available in Municipal limits of the city/cities listed under this service contract.
  3. Pan India / National coverage means the services are available across all cities and highways as listed on our website. The company, however, has the rights to discontinue services in any given city and or highway without prior intimation to its clients. The registered clients shall have no claim therefore.
  4. Deals and discounts are offered by garages and other partners on their own for the promotion of their respective brands. Maintenancebazaar does not guarantee the quality of service and is not responsible for any claims and/ or damages that could arise, if any, from availing these offers and deals.
  5. Life time means a maximum validity of 4 years and for a vehicle of up to 10 years of age from the date of manufacturing. Maintenancebazaar reserves the rights to terminate all such subscription without any notification for failure to compliance to its terms of Vehicle age and fair use policy.
  6. Vehicle-to-vehicle towing is not permissible for two-wheeler. Towing shall be provided by Cranes and the charges for the same shall be borne by the client as per actual.
  7. It is mandatory for the customer to produce the membership details to avail the services. If the vehicle is repairable on road, towing/dropping will not be provided.
  8. For high end 2-wheeler brand, towing shall be provided by flatbed at actual cost. Rates as per agreed by the clients.
  9. Fuel upto 5 litres at actual cost will be provided under the case of emergency. Fuel rate is subject to the rate of fuel in the respective city and availability.
  10. Tube repair/tube less tyre repair services shall be provided at actual cost, depending on total number of punctures in the tube/tube less tyre, the per puncture repair cost is variable and depends upon area to area. Service Charge will also be payable.
  11. Vehicles older than 10 years shall not be accepted. In case the member registrations were taken erroneously; the same will be refunded provided that no service is availed.
  12. Company will try and ensure to provide service within the stipulated time of 29 minutes; however the company is not responsible for any delay caused by conditions beyond the control of company like traffic jams, riots, road block, route diversions, rain, any natural calamities, rallies, etc.
  13. In case of misuse of services, non-payment of services charges, misbehavior, helpline services shall/can be cancelled/stopped without any prior notice. The company reserves the right to do so without prior intimation.
  14. Company is authorized to add or change any or all the terms and conditions at its own discretion at any time without prior intimation.
  15. The company shall not be liable for any claims/refunds whatsoever. Rarest claims in extreme cases if any shall not exceed the residual value on per day prorate basis of registration period of the services fees paid by the customer. The damages and claim if any shall not be more than the amount paid by the client.
  16. For similar faults, services will not be provided more than twice consecutively. Helpline service usage i.e., number of available service and tenure i.e., validity is subject to the service package subscribed by the customer. The same varies from city to city and are different subject to annual packages.
  17. The customer or his representative will have no claim against the company or its representative either civil, financial or criminal in nature pursuant to this helpline service in respect of death or injury of the customer or any other person or loss or damage to any other property caused by or due to equipment failure, negligence, breakdown, accident or fire on utilization of services during the validity of helpline services or at such time while the vehicle is under the process of repairs carried out by the company’s representatives.
  18. Company reserves the right to file a claim/suit against the party / person / company whose cheque gets dishonored for whatsoever reason. Membership will be activated only after additional payment towards cheque bouncing charge.
  19. If helpline service is availed without card activation or non-availability of card, a service charge of Rs. 399.00 (Rupees Three Hundred and Ninety Nine Only) will be charged. (Non Refundable).
  20. One membership is valid for one vehicle only.
  21. The Pan India service ( Lifetime Card) for 4 years will be provided only on MRP up to 15 service.
  22. All disputes subject to jurisdiction of Delhi only.

T&C of Service Package

  1. All prices are in INR.
  2. Maintenancebazaar Door Step Service charges only include labor charges and cost of consumables (Engine Oil, Air Filter & Oil Filter only). Other consumables and spares if needed would be charged at actual Rate.
  3. Engine Oil shall be of Mobil brand whereas Air Filter and Oil Filter shall be of OEM recommended brand. Brand of Engine oil is subject to change without any prior notice to customers.
  4. If a customer prefers any other brand of Engine Oil or synthetic or semi-synthetic engine oil, then that shall be provided and the incremental cost of the oil and lubes has to be borne by the customer.
  5. General Services is only applicable to Mechanical & Cleaning jobs, It does not include Engine overhauling, Body Job, Paint ,A/c, Electrical & accessories work like central locking, stereo and similar kind of work.
  6. General Services and Cleaning Service is part of a single visit at customer’s door step. Customer shall not avail general services and cleaning services separetly. If only any of these two services is availed during the first visit, the remaing services would automaticlly lapse and customer shall not be able to use them again.
  7. Working hours for Service is between 9 am to 8 pm on all days. Services used beyond the normal timings would be liable for addition charges and would also depend upon availability of resources, please ask our helpdesk for details.
  8. Prices are subject to change without prior notice & price ruling on the date of supply will be charged.
  9. Warranty of the parts would be sole responsibility of the manufacturer; Maintenancebazaar would not take any responsibility in case of warranty not agreed by the part manufacturer with a valid reason for non acceptance.
  10. All payments have to be made in advance to Maintenancebazaar for any kind of services and spares other than those described above as FOC, but customer has a liberty of payment on delivery not necessary to make payments online.
  11. Refunds if any would take normal banking or reimbursement procedures, customer are requested to hold their patience to get the refunds done as per procedure. Refunds if at all any shall be at the sole discreation of the company and its refund procedures.
  12. Maintenancebazaar insists all its policy holders to ensure no valuables left in your car before handing it over to our staff, Maintenancebazaar would not take any responsibility of the valuables found misplaced after return of Maintenancebazaar staff from customers premises.
  13. During the course of car maintenance, If Maintenancebazaar staff suggests for any kind of part disorder and customer decided to carry on with the faulty parts, Maintenancebazaar would not take any responsibility for the parts failure.
  14. In a event of Maintenancebazaar team visiting for vehicle correction on customers demand and customer fails to spare the car beyond 30 minutes, a charge of Rs.200 would be applicable and another booking needs to be made by the customer.
  15. In case a customer wishes to get its car washed with water at its premises, all responsibilities lies with the customer for any complaints from RWA’s or neighbors or any other third party. Also, customer has to provide water and electricity switch for cleaning machines to be used.
  16. Services can only be availed post 30 days of membership activation basis the availability of the desired time slot. The service is on first come first serve basis.
  17. Customer shall need to book for service at least 48 hours in advance.
  18. There would not be any substitute vehicle arranged or provided in case of customer vehicle has to be kept by Maintenancebazaar during the service period.
  19. Maintenancebazaar also offers Roadside Assistance for breakdown. All RSA terms and conditions please refer to the following link: http://Maintenancebazaarhelpline.com/terms-and-conditions
  20. All disputes subject to jurisdiction of Delhi only.
  21. The company shall not be liable for any claims/refunds whatsoever. Rarest claims in extreme cases if any shall not exceed the residual value on per day prorate basis of registration period of the services fees paid by the customer. The damages and claim if any shall not be more than the amount paid by the client.